Shipping Policy

**Virtual Product Delivery Policy**

1. **Delivery Method**

- Virtual products sold on this platform, such as online tutorials/courses, will be delivered via the following methods:

- Email delivery or download link (within 24 hours of purchase);

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2. **Delivery Completion Criteria**

- **Deemed Delivery**:

- The system displays "Successfully Delivered" (based on platform records);

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**User Responsibilities**:

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Please ensure that your registered email address, mobile phone number, and other information are accurate. The platform assumes no responsibility for any unsuccessful delivery due to incorrect information.  
     -If your order has not been shipped, please contact customer service within 3 business days at (+600173909828).

3. **Exceptions**
- Users may request a refund or re-shipment in the following circumstances:
- Product not received (e.g., tutorial or link not received) (proof of non-receipt required);
- Purchase error due to our error (e.g., duplicate deduction requests, incorrect product shipment);
- Guardian's consent required (guardian's proof required);

4. **Disclaimer**
- The platform is not responsible for delivery issues caused by the following reasons:
- User network issues;
- User device incompatibility;
- User failure to check email/in-messages promptly.